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"Have been twice now to Elements. First time went pear shaped due to no hot water and mud room not working so we got complimentary visit. Returned for this yesterday. We were due for mud room at 2.30. Lunch was late so they put this back, but neglected to tell us. We geared up our use of the steam rooms for 2.30 only to find we would be in 45 mins later. Sat round waiting for 3.15. We finally got in at 3.40 and guess what, the mud room didn't work again. Apparently a known problem. If we were told that on arrival we would have just maximised our use of the steam rooms. As it was, we spent ages just hanging around getting stressed out. We were offered another complimentary visit but to be honest I wouldn't waste my valuable day off. I have been to SPA 1877 and TITANIC and both were streets ahead in terms of basic customer service and efficiency."