 |
 |
I booked a 30-minute treatment, but the treatment time was only 25 minutes – is that normal?
When it comes to treatment time, practices do vary from spa to spa. However, there are some basic principles that you can expect to find at most spas.
A spa will usually state on their booking details or spa menu that clients should arrive around 10 minutes before their treatment time. This additional time is allocated for welcoming you into the spa, and usually offering you a drink of water or tea whilst you fill in your spa consultation form.
Once you enter the treatment room, your "treatment time" has begun. Changing out of your clothes, getting settled and any discussion with your therapist about what the treatment will involve and what you would like to achieve is usually part of the treatment time.
As a rule of thumb you can expect 30-minute treatments to include around 25-minutes of actual treatment time. 30-minute spa treatments are often designed to be add-ons to longer treatments, for example a taster facial or mini-manicure are often designed to be added to a massage as a finishing touch, rather than being stand-alone treatments. "Taster" treatments are also designed to be just that – a taste of what the longer treatment is like.
If you are unsure of anything at the time of booking, speak to the spa. Most spa therapists will be happy to answer your questions and clarify the more precise timings of the treatment for you. If you feel that your treatment was unfairly rushed or if you have any complaints, speak to the spa manager.
See also:
* I didn't have a good time -- how can I complain?
|
|
|